Shipping and Refund Policy
New Labs CBD offers shipping throughout the United States and 150+ countries internationally. New Labs CBD offers shipments of products on a Not For Resale (NFR) basis in countries where New Labs CBD is not officially registered, provided it is permitted and legal to do so. For a list of countries, you can go to our order form and see all of the countries where we are actively shipping product.
If you happen to live outside of the United States, please note that we cannot guarantee that the package will make it. All international orders are done at the risk of the customer. Packages that get held up by the local customs in a country is at the responsibility of the customer. New Labs CBD is not liable for Duties, Taxes, or other fees required for you to receive your package.
All shipments are sent through the US postal service, USPS, UPS, and DHL for international shipping. Carriers may vary depending on your location. If a product is damaged at the time of delivery, you must make a claim within 10 business days by emailing firstname.lastname@example.org.
We have a 30 day refund policy. If you are dissatisfied with the New Labs CBD products or you have changed your mind – we will refund order as its within 30 days of placing your order. Please refer to the contact page for our return addresses. You will be refunded for the product value only, not any shipping expenses. For questions, please email email@example.com.